CampaigningTool Refund & Cancellation Policy

At CampaigningTool, we aim to provide high-quality WhatsApp marketing automation, bulk broadcasting, and AI chatbot services. This policy outlines our refund and cancellation terms to ensure clarity and fairness for all users.

1. Free Trial & Testing Period

We offer free trials and sandbox environments so customers can fully test our platform capabilities, API integrations, and WhatsApp broadcasting tools prior to purchasing a paid plan.

2. Refund Eligibility Criteria

Refund requests will be evaluated under the following conditions:

• Service Disruption / Technical Errors: If a technical failure directly caused by CampaigningTool prevents service usage and our team is unable to resolve it within 7 business days.
• Duplicate Charges: In the event of an accidental duplicate transaction for the same subscription period.

3. Non-Refundable Items & Meta API Charges

The following fees are non-refundable:

• WhatsApp Conversation charges billed directly by Meta for template messages.
• Subscription fees where marketing broadcasts or messages have already been dispatched during the active billing cycle.
• Accounts terminated due to violations of WhatsApp Commerce Policy or spamming activities.

4. Refund Processing Timeline

Approved refund requests are processed within 5 to 7 business days back to the original payment method used during checkout.

5. How to Submit a Refund Request

To request a refund, please submit a support ticket in your user portal or send an email directly to support@campaigningtool.com with your account username, transaction receipt, and the reason for your request:

• Via Portal Support Ticket (Recommended): Log in to your CampaigningTool Portal (web.campaigningtool.com), navigate to the Help & Support section, click Create Support Ticket under the Billing & Refunds category, and attach your transaction details.
• Via Email: Send an email to support@campaigningtool.com with your registered username, payment invoice/receipt, and the reason for your refund.

Our support team will review your request and respond within 24 hours.