Automate 24/7 customer support and inbound lead capture directly on WhatsApp. Our intelligent WhatsApp AI agent answers customer questions using your business documents, qualifies leads, schedules appointments, and routes complex queries to human agents.
Connect your WhatsApp Business API number, upload your documents, and test before you go live.
Upload PDFs, FAQs and product pages. Then test it with real questions before you switch it on.
It replies in the customer's language when it can, and asks for a name, number or order details when it needs them.
When the question is outside what it knows, or the customer asks for a person, the chat goes to your shared team inbox with the full conversation.
A WhatsApp AI agent is software that chats with your customers on your business number and answers from the material you give it. Older chatbots follow a fixed menu, like "Press 1 for sales". They break the moment a customer types something unexpected. An AI agent reads the question and looks for the answer in your documents.
It still isn't a person. It can get things wrong, so proper training and handoff rules matter.
Many businesses use both: a short menu for quick navigation, and the AI agent for open questions.
Automate repetitive inquiries, capture warm leads, and route complex chats smoothly.
Fees, timings, delivery, return policy, and product details. It answers from your uploaded files, so you control what it says.
It asks key questions (budget, city, what they need) and tags records. Essential for WhatsApp marketing for real estate.
It offers open slots and confirms the booking. Works with the calendar tools you connect via API or webhooks.
Capture name, email, order number, or address. It can trigger interactive WhatsApp forms for structured details.
Complicated, angry, or high-value chats route straight to your team with full conversation history and an internal note.
After a chat, send a reminder or an offer with an approved template using bulk WhatsApp broadcast software.
Connect your WhatsApp Business API number, upload your documents, and test before you go live.
Link your WhatsApp Business API number. If you haven't got one yet, start with our WhatsApp Business API guide.
Upload the documents you'd hand a new support person: price lists, FAQs, policies, and product brochures.
Choose what it should never answer (refunds, medical advice, legal questions) and when it must pass the chat to a person.
Ask it 30 to 50 real questions from your inbox. Fix the answers that are off by updating or clarifying your documents.
Start with a few hours a day or one specific product line, and widen coverage as you gain trust in its performance.
You decide when a human person steps in. The agent automatically routes chats when:
The agent attaches a short context summary to the conversation, so your team doesn't start from zero. Every conversation stays in the multi-user team inbox.
Clean, conversational interaction with instant answers, document attachments, and seamless booking.
This is a sample conversation demonstrating real-time document lookup, appointment scheduling, and team handoff.
Tailored AI assistant workflows used by education institutions, online retailers, real estate firms, and service agencies.
Answer admission criteria, prospectus details, tuition fees, eligibility, and campus visit bookings 24/7.
Colleges & UniversitiesProvide real-time order tracking status, return policy guidance, size charts, and product recommendations.
E-Commerce SolutionsShare floor plans, carpet area details, pricing brochures, and schedule on-site visits with property consultants.
Real Estate SolutionsConfirm doctor consulting hours, clinic directions, and appointment bookings (for non-emergency administrative queries).
Healthcare SolutionsExplain policy terms, renewal deadlines, premium payment links, and collect preliminary claims documentation.
Finance & InsuranceUnderstanding Meta's messaging policies, customer service windows, and template rules.
When a customer messages your WhatsApp business number, you have a 24-hour service window to reply freely with AI agent text, media, and helpful responses. For leads generated from Click-to-WhatsApp ads, Meta opens a 72-hour free messaging window.
Once that 24-hour window expires, you can re-engage the customer only by sending an approved Meta message template. When the customer replies to your template, the 24-hour window reopens and your AI agent can take over again.
Meta also has rules about AI on the WhatsApp Business API. Customer support, product guidance and lead capture are the kinds of business use Meta allows. Meta has restricted open-ended, general-purpose chatbots with no business purpose. Check Meta's current terms before you launch.
Best practices to ensure trustworthy answers and maintain strict privacy standards.
The AI agent is only as accurate as the files you upload. Whenever fees, timetables, or store policies change, update your training files so customer answers remain correct.
Inspect conversations in your team inbox during the first few weeks. Identify missing answers or edge cases and refine your training documentation accordingly.
Instruct the agent on topics it must never discuss (medical diagnoses, financial commitments, or legal advice), forcing immediate handoff to your human team.
Never upload passwords, banking PINs or private employee records as training files. India's Digital Personal Data Protection Act, 2023 applies to personal data, so ask your legal adviser how it applies to you.
A software subscription, plus Meta's message charges.
The agent's replies inside the 24-hour window are service messages, while a follow-up template you send after that window is billed by Meta by its category. You also pay your CampaigningTool plan plus 18% GST, and Meta's charges are passed on at cost. See the pricing page for plans and seat limits.
Common questions about training the agent, handing chats to your team, and keeping answers accurate.
It is software that chats with customers on your WhatsApp number and answers from the documents you give it. It can collect details, book appointments and pass chats to your team when it isn't sure.
It is a newer kind. A menu chatbot follows fixed buttons and keywords, so it gets stuck when a customer types something unexpected. An AI agent reads the question and looks for the answer in your content.
Yes. It can misread a question or give a vague answer. Test it with real questions before you switch it on, read its chats during the first few weeks, and set rules for when it must pass the chat to a person.
It can often reply in the language the customer writes in, but quality depends on your documents and the language. Test it with the languages your customers actually use before going live. Message templates need separate approval from Meta for each language.
Yes. Anyone on your team can step in from the shared team inbox and read what the agent already said. You can also set the agent to pass the chat on when a customer asks for a person.
Yes. It replies any time a customer messages you, including nights and holidays. Your team can pick up the chat when they are back.
Upload the material you would give a new support person: FAQs, price lists, brochures, policies and product details. The dashboard shows which file types are supported. Keep the files up to date, because the agent answers only from what you give it.
You can connect your own software through our API and webhooks. If you need a specific calendar or CRM, contact our team and we will tell you whether it is supported.
Only message people who agreed to hear from you, and do not upload passwords or sensitive ID numbers as training files. India's Digital Personal Data Protection Act, 2023 applies to personal data, so ask your legal adviser how it applies to you. You can read how we handle data in our privacy policy.
The agent's replies inside the 24-hour window are service messages, while a follow-up template you send after that window is billed by Meta by its category. See the pricing page for current plans.
Connect your AI agent with shared team inboxes, broadcasting software, forms, and payments.
The official WhatsApp Business API with your own number, a shared inbox and tools for campaigns.
Learn APIA shared inbox for sales and support agents with chat assignments, internal notes, and agent performance reports.
Team InboxSend follow-ups to leads the agent has already talked to, using approved templates.
Bulk BroadcastCapture structured leads, booking preferences, and surveys natively inside chat with interactive flows.
WhatsApp FormsAccept 1-click payments inside WhatsApp with UPI, debit cards, and automated instant PDF receipts.
WhatsApp PayReady-to-edit templates for following up after an AI agent chat, such as a reminder or an offer.
Template Library